For the past 15 years, we have given our clients the ability to name their own issue tags. Meaning, you use a tagging system that is different from what our staff uses.
That customization worked well when there were fewer bills being introduced and fewer concepts we were monitoring for our clients. But now, it is slowing down the delivery of our alerts and, at times, causing a disconnect between our clients and our staff.
Due to this, we have made the decision to harmonize and utilize one tagging system: Starting in 2026, our clients and our staff will use and see the same issue tags.
The main difference you will notice is a slight change to the issue tags in your alerts and in the StateLink portal. In some instances, the issue tags will be more descriptive, and in some, the terminology will remain the same. When streamlining these distinctive tagging systems, we focused on using industry-standard terminology. In every instance we tried to use tags clients had given us over the years.
We are not changing your ability to name your priority tags or your ability to use priority tags to code, organize, and sort your records. This remains a key feature of our alerts and our platform. If you have never used this feature or would like a refresher, we are happy to schedule a tutorial.
We strongly believe that having our clients and our monitoring staff use the same issue tags will result in a better monitoring product. If you have any questions about the new process, please reach out to us – we are happy to walk through it with you.
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